Happy Employees = Happy Customers

  

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With the economy being where it is right now, and many retail stores in a position of practically begging for holiday foot traffic far earlier than usual, this statement carries substantial weight. Smart business leaders, especially those that run small and midsize firms, are having a collective coming-of-business-age realization that a relatively small investment in their employee engagement best practices can help them hold onto their best people longer, which of course has direct implications on R&D for product and service offerings, and besting their competition when it comes to delivering unrivaled customer service.